Reading Comprehension

Rosa Delgado [9:41 A.M.] Kenji, a customer named Mr. Albright is here to pick up online order 30418, but the system shows only two of his three items as ready. Kenji Moreau [9:43 A.M.] The third item is the blue desk lamp, right? We sold our last one on the shop floor yesterday afternoon. Rosa Delgado [9:44 A.M.] That's the one. He's asking whether he'll have to come back for it. Kenji Moreau [9:46 A.M.] The Fairview Road store has four of them. I can have one sent over on this afternoon's van. It would be here by 5:00. Rosa Delgado [9:47 A.M.] He lives right around the corner. Kenji Moreau [9:48 A.M.] Then let's do that. Please give him a ten-percent coupon for the trouble.

Items purchased at any Halden Home & Garden store or on our website between November 1 and December 24 may be returned until January 31. Items bought at other times of the year must still be returned within 30 days of purchase. To receive a refund to your original payment method, please bring your receipt or your order confirmation e-mail. Without proof of purchase, we can offer store credit only, based on the item's lowest selling price in the past 60 days. Please note that live plants, cut flowers, and custom-cut fabric cannot be returned at any time. Online orders may be returned in store or by mail. A $6.95 shipping fee will be deducted from refunds for items returned by mail.

BRIGHTWELL OUTFITTERS Online Order Invoice Order number: BW-77120 Order date: March 14 Customer: Priya Nandakumar Shipping address: 82 Lark Street, Westover Hiking boots (women's size 8), 1 x $129.00: $129.00 Wool socks (3-pack), 2 x $18.00: $36.00 Rain jacket (medium), 1 x $95.00: $95.00 Subtotal: $260.00 Member discount (15% on footwear only): -$19.35 Standard shipping (free on orders over $150): $0.00 Total charged: $240.65 Your items will arrive in three to five business days. Members earn one reward point for every dollar spent. Questions about your order? Reply to this e-mail or call 555-0182.

Is your old laptop slowing you down? From April 3 to April 16, bring it to any Corvel Electronics store and receive up to $300 toward a new one. The amount depends on the age and condition of your device, and our staff will give you a quote in less than ten minutes. Trade-ins are also accepted for tablets and mobile phones. Every device we receive is either repaired and resold or recycled responsibly, and all personal data is erased before it leaves our hands. Can't come to a store? Request a free prepaid shipping box at corvel.com/tradein. Once your device arrives at our service center, your credit will be sent to your e-mail address within five business days. Shoppers who trade in a device during the event will also receive a free one-year extended warranty on their new purchase.

To: Martin Okonjo <mokonjo@quillmail.com> From: Customer Care, Pellham Furniture <care@pellhamfurniture.com> Date: June 9 Subject: Update on your order Dear Mr. Okonjo, Thank you for your recent order of an oak dining table and six matching chairs (order no. PF-55208). We are writing to let you know that the chairs will not be shipped on June 12 as planned. Our supplier has told us that a shipment of fabric for the seat cushions was delayed, and the chairs are now expected to ship on June 26. The table will still be delivered on June 14 as scheduled. If you would prefer to receive the entire order together, simply reply to this e-mail and we will hold the table until the chairs are ready. To make up for the inconvenience, we have refunded the $75 delivery charge to your credit card. You will still receive both deliveries at no cost. We apologize for the delay and thank you for your patience. Sincerely, Adaeze Lund Customer Care Team

BRENTFIELD (August 18) - Marlow's Grocers, which operates eleven supermarkets in the region, will begin offering same-day home delivery on September 1. [1] Customers who place an order through the company's app or website by noon will receive their groceries between 4:00 P.M. and 9:00 P.M. the same day. At first, the service will be available only to households within eight kilometers of the company's stores in Brentfield and Ashcombe. [2] Marlow's plans to extend it to its other locations by the end of next year. "Our customers have been asking for faster delivery for a long time," said Leonie Hartcastle, the company's director of online sales. "Until now, they had to wait up to three days for an online order." [3] Deliveries will cost $7.99, but orders of more than $90 will be delivered free. To handle the expected demand, the company has hired 40 drivers and purchased a fleet of refrigerated vans. [4] Marlow's online sales have grown by 25 percent over the past year.

Tavira Home Goods, an online retailer of kitchenware and home decor, is looking for a full-time Customer Support Specialist to join our growing team. The successful candidate will answer customer questions by e-mail, live chat, and telephone, process returns and exchanges, and help resolve delivery problems with our shipping partners. Requirements: - At least one year of experience in customer service, preferably in retail - Excellent written and spoken English - Ability to type at least 50 words per minute - Availability to work one weekend shift per month Knowledge of Portuguese is an advantage but is not required. This position is fully remote. Tavira will provide a laptop and headset, and employees receive a 30 percent discount on all products. Training will take place online during the first two weeks. To apply, send a resume and a short cover letter to careers@taviragoods.com by October 15.

Harriet Osei [10:02 A.M.]: Good morning, everyone. Complaints about late deliveries more than doubled last week. Does anyone know why? Dmitri Volkov [10:04 A.M.]: Most of them came from customers in the northern region. Our courier there, Swiftline, moved its daily pickup from 4:00 P.M. to 1:00 P.M. without telling us. Lena Fairbairn [10:05 A.M.]: So anything we pack after 1:00 sits in our warehouse until the next day. Harriet Osei [10:06 A.M.]: That explains it. Dmitri, have you spoken to Swiftline? Dmitri Volkov [10:08 A.M.]: I called their account manager yesterday. She said the new time is permanent. Harriet Osei [10:09 A.M.]: Well, that's that, then. Lena, could the warehouse pack orders for the north first thing in the morning? Lena Fairbairn [10:11 A.M.]: Yes, if we move two packers to an earlier shift. I'll need to check with them first. Harriet Osei [10:12 A.M.]: Please do. Meanwhile, I'll update the delivery estimates on our website so customers in the north know what to expect. Dmitri Volkov [10:13 A.M.]: I'll also ask a couple of other couriers for quotes, just in case.

Orchard Lane Books 19 Mercer Street, Kilbride February 2 Ms. Celia Brandt 5 Hollins Way Kilbride Dear Ms. Brandt, Thank you for being a member of the Orchard Lane Readers Club for the past four years. We are writing to tell you about some changes to the club that will take effect on March 1. [1] Until now, members have received one stamp on a paper card for every book bought in our shop, and a $10 voucher after collecting ten stamps. Starting in March, members will instead earn one point for every dollar they spend, both in our shop and on our website. [2] Every 200 points can be exchanged for a $15 voucher. Members will also be invited to evening events with visiting authors before tickets go on sale to the public. Any stamps on your current card will be converted to points at a rate of 20 points per stamp. [3] According to our records, your card currently shows seven stamps. To check your points balance after March 1, simply sign in to your account at orchardlanebooks.com. [4] If you have any questions, please speak to any member of our staff. Kind regards, Graham Whitlock Store Manager

Frequently Asked Questions How do I track my order? Once your order leaves our warehouse, we will send you an e-mail with a tracking number. You can also check the status of your order at any time by signing in to your account and selecting "My Orders." Can I change or cancel my order? Orders can be changed or cancelled within one hour of being placed. After that, they are passed to our warehouse team and can no longer be modified. However, you may return any unwanted items once they arrive. What if an item arrives damaged? Please contact us within seven days of delivery and include a photo of the damage. We will send a replacement at no cost or, if the item is out of stock, issue a full refund. There is no need to return the damaged item. Do you ship outside the country? At present, we deliver only within the country. We hope to offer international shipping next year.